Our plant materials begin to arrive in April and are available all the way through October/first frost. Trees, evergreens, and shrubs can be purchased until the ground freezes.

Between April and May, we receive annual products weekly. Between June and August, we receive new arrivals of shrubs and perennials weekly.

In September, we receive our supply of fall annuals and bulbs. We also receive shipments of shrubs, perennials and trees as required.

Christmas at Knippel begins in November. We are open to the public until December 20.

No, we do not accept any pre-orders for annuals or vegetables.

Our annual and vegetable inventory varies year-to-year on the products grown by our local suppliers.

Send us an email with a list of the plants your are interested in.

If we are able to source the product from our suppliers, we will send you a quote. All special orders require a deposit upon confirmation.

All in-store pickups must be retrieved within 3 days of the order confirmation.

Any orders that are cancelled or abandoned during this period will have a caretaker fee.

We offer tree and large-shrub planting services (at an additional cost) for items purchased in store!

We do not offer planting services for perennials, annuals, or small shrubs, but we are more than happy to recommend a landscaping service within your community!

Learn more about our planting services here.

We currently ship throughout Canada. To enquire about shipping to a different destination, please contact us.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge).

Delivery and pick-ups will be individually messaged to you after checkout.

All annuals and houseplants are final sale.

All perennials, shrubs, trees, and vines must be returned within 3 days of the purchase, alive, and in their original containers.

All hard goods such as garden décor, fertilizers, and tools must be returned within 14 days, unused and unopened.

All returns must have a receipt or invoice number from the original purchase. Learn more about why we ask for your phone number by clicking here!

The PKGC Guarantee applies to trees, shrubs, and vines that have failed to establish in their first year. Houseplants, annuals, perennials, roses, and select (marked) products are not included in our Guarantee.

Send us a photo of the failed plant in an email that includes your name and phone number. Once we confirm your inquiry and date of purchase, we can apply a credit to your account for the failed product.

Click here to learn more about our guarantee process.